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Fully human: How we create more human organisations

by John Drummond

During the last decade what we know about humans has changed. Part of this is down to the transformational impact of the coronavirus pandemic. Part of it is also down to new insights from neuroscience and other disciplines. The big question is, what actions can organisations take to leverage these new insights to better emphasise the human in human resources?

Better workplaces

I will be exploring this topic in detail at the 12th annual Richmond Human Resources Forum on Wednesday 17th November at Savoy Place in London. My hour-long session, titled Fully human: How we create more human organisations, is split into two parts. Part one asks: What motivates people to act? How do people make decisions? How do great ideas spread? Are we designing in emotions, our social nature, our senses? Part two explores the answers, to help organisations better understand the more fully-human world of work that’s emerging, and how they can bring it to life in their workplaces.

I’ll be joined at the event by a number of fantastic, multi-disciplinary thought leaders, including: Tricia Wright, Chief People Officer at Transport for London; Rob Briner, Professor of Organizational Psychology at Queen Mary University; and Clive Lewis OBE, Founder and Chief Executive of Globis Mediation Group.

While this event is now sold out, you can peruse Richmond’s other upcoming Forums here.

Human innovation

In the meantime, you can still get your own insights into how to create more human, innovative organisations by downloading these two recent reports, both of which my session will draw from:

  • The Human Organisation report posits that the world of work just isn’t working; many current business models are hangovers from bygone times, when humans were considered a resource to be controlled to ensure productivity. Instead, the report explains, this is our once-in-a-century opportunity to really challenge traditional notions of what constitutes work and the workplace; to take a step-back, and consider how human-centred our organisations are, and how to shape the best solutions for our people.
  • The just-launched Innovation for Everyone report argues that innovation doesn’t just belong in a lab: it should be for every person, in every role, at every organisation. The report asks the big question ‘How do we make innovation accessible to all?’, with a deep dive into what innovators think, feel, believe and do. The resulting insights can help organisations to understand the factors that shape innovation, and how they can begin to create more innovative cultures.

And, of course, if you’d like a chat about how to make your organisation more human, just drop me a line at

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